Tap Help at the bottom of any page. Your message comes straight to us, and we reply by email and in the same window.
Your message automatically includes which page you were on and which book you were working on, so you do not have to explain your setup.
Sometimes the fastest fix is for us to open your book and sort it out directly, rather than talking you through it. That is what the permission line you agreed to when the project was created is for.
While we are in your book we cannot change your password, change your email address, place an order, pay for anything, invite anyone, delete photos in bulk, or export your full-resolution photographs. Those are blocked by the system, not left to our good judgement.
Every session is recorded — who opened it, when, and everything they changed. If you ever want to know whether your account has been opened and what was done, email [email protected] and we will tell you.
Tap Help at the bottom right of any page and tell us what is happening. Your message comes straight to us and we usually reply within a few hours.