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Support

How can we help?

Answers to the questions we get most. If you cannot find what you need, tap Help at the bottom of any page and ask us directly — we usually reply within a few hours.
Family & contributors
  • Inviting family and friends to contribute
    Share the link, set a deadline, and approve what comes in.
editor
  • How do contributions become pages in my book?
    Approve, then Sync. New pages land at the end of the book.
  • How do I change the layout of a page?
    Click the page, then pick a layout from the left panel.
  • How do I swap, crop, brighten or move a photo?
    Click a photo on a selected page to open its editor.
  • Can I add my own photos, not just what people submitted?
    Yes — Photos tab → Add Photos, then drag onto any page.
  • What do the heart and star on a photo do?
    Heart = shown larger on its page. Star = gets a page of its own.
  • What does Compact Pages do?
    Pairs short, photo-less memories two to a page to save pages.
  • How do I change fonts or colors for the whole book?
    Global Settings — heading font, body font, accent color, byline.
  • How do I add, remove, hide or reorder pages?
    + Page and + Divider add; the ⋮ menu removes; Overview reorders.
  • Do I need to save? What does the Save button do?
    Everything autosaves. Save just does it right now.
  • What happens when I mark the book complete?
    Submissions close, ordering opens, and followers are emailed.
  • How do I order printed copies?
    Order Books walks you through quantity, shipping and payment.
Getting help
  • Getting help with your book
    How to reach us, and how to let us open your book to fix something.
Page layouts
  • Arranging photos on a page
    How auto-arrange works, and how to change a layout by hand.
Printing & ordering
  • Ordering your printed book
    What we print, what to check first, and how shipping works.
Photos
  • Adding photos to your book
    Drag and drop, pick from your phone, or import from Google Photos.
  • A photo looks blurry, or shows a "Low res" warning
    What the amber badge means, and how to get a sharper result.
Memory Booked

Collaborative books for the people and moments that matter most.

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Phone
(255) 352-6258
Email
[email protected]
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