The short version: All photobook orders require a final review and approval before printing. Because each book is custom-made from your approved content, we do not issue refunds. If a printing error occurs on our end, we will reprint your book free of charge with photo proof of the issue, submitted within 14 days of receipt.
Before any photobook is sent to print, you are required to complete a final review and approval. During this step you acknowledge that you have carefully reviewed and approved the following:
Important: By completing the final approval step, you confirm that you have thoroughly reviewed the entire photobook and accept responsibility for the content as printed. Issues related to the items listed above are not eligible for reprints or refunds.
Because every Memory Booked photobook is a custom-printed product created from content you have reviewed and approved, we do not issue refunds under any circumstances. Each book is produced on demand specifically for your order and cannot be resold or restocked.
This policy applies to all photobook orders regardless of quantity or delivery method.
If your photobook arrives with a defect caused by a printing or manufacturing error on our end, we will reprint the affected book at no charge. Printer errors include:
Reprints are fulfilled as a replacement book only. No monetary refunds, credits, or partial reimbursements will be issued for printer errors.
To request a reprint for a printer error, you must submit your request within 14 calendar days of receiving your photobook. Requests submitted after this window will not be eligible for reprints.
Your reprint request must include:
Submit your reprint request by emailing [email protected] with the subject line "Reprint Request — [Your Order Number]" or through the support form in your dashboard.
Our team will review your request and supporting photos within 3–5 business days. If the issue is confirmed as a printer error, your replacement book will be printed and shipped at no cost to you.
The following issues are not eligible for reprints or refunds, as they fall under the content you reviewed and approved before printing:
Tip: Take your time during the final review step. Preview every page carefully, zoom into photos, and read all text aloud to catch errors before approving your book for print.
If your photobook arrives damaged due to shipping (crushed, water-damaged, torn packaging resulting in book damage), please contact us within 14 calendar days of receipt with photos of the damaged packaging and book. Shipping damage confirmed through photo evidence will be treated as a printer error and a replacement will be printed and shipped at no cost.
If you have questions about this return policy or need to submit a reprint request, please reach out to our support team:
Email: [email protected]
Phone: (255) 352-6258
Subject line for reprints: Reprint Request — [Your Order Number]
We are committed to delivering a beautiful, high-quality photobook for the people and moments that matter most. Thank you for being part of Memory Booked.